With Klarna, you don't pay anything before you receive the product. The invoice is sent when your order is dispatched. You can make the payment when it best suits you, within the term of 14 days.
If you have a request or question concerning your Klarna payment, then Klarna can best help you with this.
We are unable to see what the reason for this is. We advise you to contact Klarna directly to solve this.
No invoice received
If you opt for payment via Klarna, you will receive the invoice from them after the order has been submitted for dispatch.
If you have already received the order, but the invoice has not yet been received, we advise you to contact Klarna. They can resend the invoice so that you can pay for it. If you do not do this, you will receive a payment reminder at some point.
Wrong email address
Did you enter a wrong email address via the Klarna payment method? We recommend that you wait until the order has been dispatched. After this, you can contact Klarna to have this changed.
Not satisfied with the received product
If you are not satisfied with the product received, we would like to ask you to contact our customer service.
Our customer service team will offer you a suitable solution. If it is necessary to adjust the Klarna invoice (date) or cancel it, you need to contact Klarna to have this changed. We cannot do this for you.
Payment reminder received
Did you receive a payment reminder with reminder costs, while you never received the original invoice from Klarna? You may not have received the first invoice due to a technical malfunction. The relevant costs are added by Klarna, for us, it is not possible to remove them. We recommend that you contact Klarna.
Klarna is not visible as a payment option
If you have not been able to opt for a payment by Klarna, then the billing and delivery address may not match. For more information, we advise you to contact Klarna.