Our program only recognizes the images that you have downloaded on your Mac. We advise you to download photos from your iCloud if you want to use them in your photo book.
It is necessary to restart the program for the images to become visible.
Not all pictures in library visible (iPad)
It sometimes happens that not all pictures in the iPad library pictures folder are visible when you open the folder in the iPad app. Please follow the steps below to solve this problem:
1. Please delete the cache.
2. Try the “Computer” import option.
If this doesn't work, please contact our customer service team with the following information:
- iPad iOs version
- Albelli app version
- Screenshot of the library folder without using the Albelli app
- Screenshot of the library folder in the Albelli app (so we can see the difference)
- Description of the picture that isn't showing