We’re confident that you’ll love each and every one of our products, which is why we offer a 100% satisfaction guarantee. If for any reason you’re not completely happy with your order, get in touch with us within 14 days of receiving your product and we’ll make sure to find a fitting solution together.
Our dedicated customer service team is available to handle all of your enquiries by phone email -they’ll be happy to help.
What information do we need?
1. The order number.
2. If you ordered multiple products, let us know how many items are affected. Please send us the barcode (number) of the product(s) you’re not satisfied with.
3. A detailed description of your complaint.
4. If a photo could clarify the complaint, please include this too.
Please note: Notification of all claims, insofar as they concern a clear deficiency, must be provided within 2 weeks after delivery. We prefer offering you a product you are 100% satisfied with, for instance by reprinting the product. In order to receive a full refund instead, it is necessary to return the product to us. By placing your order, you accept the albelli Terms and Conditions and Privacy Policy.
