You can reset your password in My Account.
1. Click on „Passwort vergessen?".
2. Fill in your email address and click on „VERSENDEN".
We will send you an email with instructions on how to reset it.
Please note: If you are already logged in, please log out first to be able to see the „Passwort vergessen?" button.
I have not received the email with instructions:
You should receive the email within 10 minutes. If you have not received it, please first check:
1. If it is in your spam or junk email folder.
2. If it is in your list with blocked senders.
3. Gmail users: If it is in your „Promotions" folder.
Outlook users: If it is in your „Other" folder (when using a focused inbox).
Still cannot find it?
It might be that your email provider automatically blocks our emails. To ensure that you receive emails from us, please add <email@example.com> to your trusted senders-list.